• A once-off consultation fee of R350 (CASH or MOBILE EFT), for wedding and evening gowns, is payable on the day of your appointment. 
• A once-off consultation fee of R250 (CASH or MOBILE EFT), for gown alterations, is payable on the day of your appointment.
• Consultation fees are not refundable if you cancel your appointment. Appointments can be rescheduled to another date within one month of the original appointment at no extra charge.
• Consultation fee includes up to 5 fittings per gown. Additional fittings will be charged at R350 PER fitting.
• Expect the duration of consultations to be 1,5 hours.
• Expect the duration of fabric shopping to be between 1,5 hours and 2 hours.
• Expect possible reschedule of appointment due to high-capacity deadlines and possible challenges with the design and fabric that can only be determined when patternmaking and cutting starts. We will confirm 1 week in advance.
• Number of guests accompanying you to consultations and fittings are limited to 3 people (or as arranged prior to your appointment) because of limited space in my fitting room.
• Quotations for new orders and alterations are valid for 1 calendar month, whereafter the quotation will be reviewed before proceeding with your order.
• Quotations for your garment include time spent on design of pattern, manufacturing of the garment, fittings and travel cost when fabric shopping.
• Dednam Couture accepts orders based on capacity. When our normal working capacity is fully booked and clients insist on our service, we need to charge a “rush fee”. All overtime work is done outside of working hours, hence a fee of R1000 for all orders of R5000 and below, and a fee of R2000 for all orders above R5000.
• Expect to have between 2-4 fittings before your garment is completed. (Urgent fittings after hours can be arranged at an extra fee)
• Bookings for wedding dresses have to be made a minimum of 6 months before the wedding day.
• Bookings for evening and matric dresses have to be made a minimum of 4 months before the function date.
• First alteration fitting should be scheduled at least 2 to 4 months before your function date.
• NO ONLINE CONSULTATIONS will be accepted. 
• The design of your garment remains the intellectual property of Dednam Couture.
• On acceptance of your quotation, 50% deposit is required whereafter we can make an appointment to source the fabric.
• Payment of the deposit serves as an acceptance of the terms and conditions, and we will proceed with the process of making your garment.
• Fabrics used for your garment is subject to availability in fabric retailers/wholesales in Pretoria. If you require to source fabric from outside of Pretoria, in Gauteng, Dednam Couture will gladly accompany you at an extra charge for travel and time spent.
• Any design changes or add-ons made before or after the first fitting will be quoted before changes will be made and payment therefore is due on collection of finished garments.
• Please be advised that if changes to a garment require additional material, we cannot guarantee the availability of matching fabrics. However, we will make every effort to accommodate our clients’ needs, with any additional costs being communicated as necessary. If clients bought their own fabric, the design is subject to the amount of fabric supplied.
• Dednam Couture does not copy any designs directly from a finished garment, but we are able to make similar garments according to clients’ wishes. We will discuss every detail of the garment in the consultation and during each fitting.
• No dress will leave the premises before it is completed, unless otherwise agreed upon. If the dress leaves the premises before completion, any other changes to the dress will be charged at R350/hour.
• Please note, we take photos and videos of the garments we make and the methods we use to make it. By accepting the terms and conditions, you agree to allowing us to use the images and videos on our social media. We will not post a full photo or video of your garment until your function has passed. We will also ask for your permission to use images of you in your garment when we have completed it.

Cancellation of orders

• If your order is cancelled before any fabric was bought and before any work has commenced 50% of your deposit will be refunded.
• If your order is cancelled after cutting of fabric your deposit is not refundable, and the fabric will remain the property of Dednam Couture.
• Outstanding balance is payable on collection of your finished garment. All garments remain the property of Dednam Couture until full payment is reflecting in our bank account.
• Dednam Couture does not take any responsibility for any unfinished garment that leaves the premises of Dednam Couture before or after full payment. The rest of the order will be cancelled.
• Dednam Couture offers cleaning services for pre-loved and altered wedding and evening gowns. Cleaning of dresses are at your own risk and Dednam Couture cannot take any responsibility in the case of fabric being discoloured or damaged due to old age or quality of the gown i.e., some fabrics like tulle may display fine wrinkles after cleaning which is unpreventable.
• All terms and conditions need to be accepted before any further appointments will be made. Terms and conditions will be sent via WhatsApp and /or E-mail.

Force Majeure

Dednam Couture will not be liable for any damages relating but not limited to:

• Cancellation of the wedding.
• Any acts of God, war, invasion, or military action, acts, orders, civil disturbance, strikes, lockdowns, or inability to procure services or material after due and timely diligence, late deliveries or late performances of services from sub-contractors or suppliers, breakdown of machinery, fire, flood or accident or any cause beyond the reasonable control of Dednam Couture whether or not similar to the causes specifically mentioned herein, which may affect the wedding.
• If Dednam Couture is at fault, directly or indirectly for any defects in any item ordered or the late delivery of such item, Dednam Couture’s liability will be limited to the value of the purchase price of the item and no subsequent damages will be claimable from Dednam Couture its members or its representatives.